Blackberry apologises to customers

The manufacturers of Blackberry have conceded that they had let down customers in Zimbabwe and around the world and have now sorted out the recent service problems.

Zimbabweans using the smartphone have not been spared the service interruptions that led to users failing to access the internet and send sms messages, among other functions.

Research in Motion chief information officer, Robin Bienfait, promised users the company was working vigorously to resolve the interruptions. Canadian-based RIM are the manufacturers of Blackberry.

“I want to first apologize for the service interruptions and delays many of you have been experiencing this week. I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed. You have depended on us for reliable, real-time communications, and right now we are letting you down.

We are taking this very seriously and have people around the world working around the clock to address this situation.

We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can,” he said.

The interruptions, which experts said would take at least a week to resolve, have enraged Blackberry users.

“This is a disservice. Manufacturers of the Blackberry have been assuring us all month that services would be back to normal but nothing has changed. The past week has been a nightmare as I have been unable to read my emails or send messages,” said Stanley Muzeza of Harare.

Blackberry is popular among Zimbabweans. It is widely available at leading cellular phone network providers, but Zanu (PF) is opposed to initiatives to launch the Blackberry Messenger service in Zimbabwe.

This service enables users to send free messages between themselves. BBM was blamed for violent protests in England recently and the mass uprisings in the Arab world earlier this year.

Post published in: News

Leave a Reply

Your email address will not be published. Required fields are marked *