A lot of investment needs to be injected into for example Surveillance Cameras linked to Rapid Response Teams amongst other electronic Security gadgets. Also the use of “thin skin” vehicles for Cash In Transit and Conveyance of precious minerals requires to be revisited as a matter of urgency”, these were the words of encouragement from Volsec Security MD Reuben Chisale in interview with Willard Razawo ZNCC Harare PR & Business Development Manager on this week’s MEET THE CEO Column.
WR: Good Day Mr Chisale and thanks for according me this opportunity to have a chat with you
RC: Thank you Willard and Good day to you too.
WR: maybe if you can start by giving us a brief history of your company Volsec Security?
RC: Volsec Security came into being two years ago. Having had the exposure and experience of operating a security company in the region (South Africa to be precise.) I planned to start Volsec Security back home and I am the Executive Chairman of LordSec Security South Africa.
WR: What is your definition of best business acumen?
RC: Best business practices and principles in my opinion is having a clear vision, realization of which is dependent upon thorough planning, determination, perseverance, self discipline, passion and ability to following through.
WR: Volsec is a new baby on the market but the milestones you have achieved within this shortest possible time are amazing what is the magic behind the success?
RC: Volsec Security’s major weapon is the formulation of strategic security partnership with our clients. Our Clients have a say in how they want their security to be arranged at their premises and we add value to their ideas by providing technical advice and personal touch. There is therefore joint ownership and contribution of Security Service between ourselves and our clients.
WR: How do you rate the security industry in Zimbabwe compared to that of the region given also that you are resend in South Africa?
RC: Our Security Industry is adequate for present Clients needs, but there is so much room for improvement, more so in the electronic technology sector for us to compete with countries like South Africa. A lot of investment needs to be injected into for example Surveillance Cameras linked to Rapid Response Teams amongst other electronic Security gadgets. Also the use of “thin skin” vehicles for Cash In Transit and Conveyance of precious minerals requires to be revisited as a matter of urgency. Considering that we are now using hard currencies, it will be a matter of time before robbers have a go at thin skin CIT Vehicles and the outcome of such an attack could be devastating.
WR: The last time we spoke your organization was in the process of achieving ISO certification how far have you gone ?
RC: With regards to ISO 9001:2008, we have done the following:
– Gap Analysis
– Awareness Programme
– Management Workshop
– Project Team Training
– Drafting of Mandatory Procedures Drafting of D & I Plan
– Quality Policy Statement
– Quality Policy Objectives
– Documentation of Procedures – as we were documenting the QMS Procedures we were also simultaneously implementing the requirement of ISO 9001:2008.
WR: What is your short and long term vision for this company?
RC: Short Term:
– Service excellence characterized by Partnership with Clients
– Providing customized and versatile guard and ICT Services
– Being the Market Leader in provision of Electronic Security gadgets or in the electronic Security revolution.
– Being amongst the leaders in Armored Vehicle provision for CIT ISO 9001:2008 Certification will obviously enable Volsec Security to take its service a notch up and compete more favorably than is the case at the present moment. ISO Certification will condition mind sets for both Management and Line staff for Service Excellence .
WR: What is your company market share and if you can also share with us your major products which form the core of your business?
RC: Our current market share is now significant and keeps growing by the day and our major services are Guard Services, Undercover Security, Cash-in-Transit (CIT); we also specialize in Intruder Alarms, Rapid Response, Closed Circuit Television (CCTV) and Guard Monitoring Systems.
WR: How are you wading off competition given a number of players on the market?
RC- We believe in Uniqueness in service provisions and are dedicated to providing our customers with trained dynamic Security Guards who are fully equipped and tailor made for each client’s particular business and we have recently launched Armored vehicles and the use of Electronic Cash Boxes which are new on the market and thrive on our clients’ continuous feedback.
WR… What is your company’s management style given the massive transformation that you have brought to the company?
RC: Management by objectives
– Participation in formulation of objectives by Line Supervisors and Management and all our security details, hence ownership and smooth implementation.
WR..Zimbabwe as a developing economy, what opportunities are there for Volsec security as a company?
RC: Plenty is unbelievable!
– As the economy grows opportunities arise i.e. more players come on board and require partnership with Service Providers.
Volsec being a young and dynamic Security Company is versatile and capable of capturing a large chunk of that Market, because already the journey has started.
WR: What is the future of the Security sector in the country?
– The future of the Security Sector is dependent upon innovation.
– For the sector to remain relevant there is need to share notes with players from developed countries (SA included) and blending the notes with what is prevailing in the country to come up with tailor made solutions.
WR: Where should leaders begin if they want to build a great company like what you have done for your organization?
– Leaders should start by coming up with a Clear vision and plans
– Thorough planning for implementation towards realization of the vision.
– Identification of Competent Staff who are to believe in the vision and adopt implementation of the strategy.
– Recognition and acknowledgement of Staff commitment and effort.Post published in: Business