In an exclusive statement Chanakira said : "We have cash in our bank." On Saturday, Kingdom Bank Limited was closed for what it said was a system upgrade.
On Monday, however, more than 60 customers using the Kingdom Cell Cards were told to go home and return the next day because there was no cash at its Bambanani Branch in Bulawayo.
"Please come back at 11:00 am," a senior manager, told the angry C-Cell customers gathered at the bank's Bambanani Branch.
"We might have cash then but please first check your balance before you come," he said.
The angry customers, most of whom had come from a leading security firm, Safeguard Holdings (Private) Limited, were expecting their pay on Friday but this failed because they did not receive it.
On Saturday all Kingdom Bank branches in Bulawayo were closed allegedly for "upgrading of their new system".
"If they do not give me my cash today I am sleeping here," said an angry security guard who said he needed to travel to Nkayi to feed his family resident there.
"I need money for transport and for buying food for my family in Nkayi and they are playing around with us here.
They took our cash quickly but are now refusing to give it back to us. They will see me today because I am not leaving until I get my cash."
On Friday a senior manager had said in an interview: "Customers waited until 5:00 pm but no cash came on Monday.
"Yes, we will be shutting down from Saturday, June 30, until Monday, July 2, 2012," he said.
"This is mainly because our business partner, Africa Asia, is upgrading our system to fit with their advanced one. We have new partners as you now know in Zimbabwe."
Post published in: Business