The Zimbabwean on Thursday witnessed scores of individual account holders and organisations being turned away from the bank because of the cash shortage.
The most affected clients are non- governmental organisations and workers who receive their salaries through the bank.
One of the account holders is frustrated that she cannot access her salary.
“My salary was deposited in my account last week, but I have not yet withdrawn the money as bank tellers are saying the bank does not have money.
“I have been coming to the bank everyday with the hope of getting my money but the money is not there. I am now stranded because my landlord wants her rent and I also want to buy food for my family,” said an account holder who spoke anonymously.
Another account holder said she demanded audience with the bank’s branch manager, Nyaradzai Mpala after failing to access her money for almost four days.
“Each time I go there, tellers always tell me that they are waiting for money from Harare. On Monday I confronted the bank ‘s branch manager over the issue and she was not helpful,” she said.
She said she has already opened a new account with a local commercial bank. The Reserve Bank of Zimbabwe in August last year ordered commercial banks to increase their minimum capital to $25 million by 31 December 2012 in the first phase of the new $100 million capital requirement.
In the second phase, whose deadline is 30 June, banks were ordered to increase their capital further to $50 million and to $75 million by December 31 this year.
When reached for comment, the branch manager Mpala referred all questions to Gloria Mutekwa, the company’s head of public relations, branding and product development.
When this reporter reached Mutekwa and introduced himself on her mobile phone, she asked the reporter to phone her on the company’s landline. However when she was immediately raised on the landline, she was said to be busy.
Trust Holdings has also interests in agriculture and real estate.
Post published in: Business
the bank does not have its customers at heart. You talk to top managers and they promise to get back to you and you wait for a year before they ask you what your problem was.