Uproar over FlyAfrica services

Clients who have sought the services of Fly Africa, are up in arms with the budget airline for alleged poor service. The low cost airline launched its first flight between Victoria Falls and Johannesburg on July 23 last year and is based in Zimbabwe.

It now operates several flights across southern Africa, with routes covering Bulawayo, Cape Town, Harare, Lusaka, Johannesburg, Victoria Falls and Windhoek. Passengers have been flocking to the airline because of its affordable rates but numerous clients said they had received raw deals.

“Cheap is expensive if you have travelled with FlyAfrica,” said a client who recently travelled from Harare to Victoria Falls on the plane last week who identified himself as Samuriwo. “On my return, I went to the airport and was told that the flight would delay by two days. What is painful is that they couldn’t offer me and other passengers accommodation or meals. The delay has not only brought extra expenses to me but has also affected my business. I was forced to book into a cheap lodge awaiting the next flight,” he said.

Other passengers accused the airline of being “habitually late”. “The other problem is that FlyAfrica staff are arrogant when you approach them. They don’t give you the information you need and, strangely, are in the habit of referring you to the chief executive officer. They must be demoralised,” said the passenger, Beauty Gambe. FlyAfrica executive cxhairman, Chakanyuka Karase, was not responding to calls.

Post published in: Business

Leave a Reply

Your email address will not be published. Required fields are marked *