In a press statement Zesa Holdings acknowledged that there have been cases where its subsidiary, Zimbabwe Electricity Transmission and Distribution Company (ZETDC), has sent consumers ‘shocking’ bills due to “challenges with the billing system after the currency change over from the Zimbabwean dollar to the multi currency system”.
“ZESA charges a fixed monthly charge for providing electricity to customers. However, when consumers are not receiving electricity for prolonged periods spanning over a calendar month, for whatever reason, they should not pay for services that has not been rendered where this has happened the charges will be reversed,” says the statement.
Transformer faults in many parts of the country have plunged many consumers into darkness with the cash strapped power utility failing to procure new transformers due to financial constraints, as a result consumers in and around Harare have complained that ZESA should not bill them since it is not constantly supplying electricity to them.
Residents of Harare Colbra Suburb have endured five months without electricity yet ZESA has continued to bill them. Also some residents of St Mary’s in Chitungwiza have gone for nearly a year without electricity and have continued to receive shocking bills.Post published in: News